OWNER ASSISTANCE
The satisfaction and goodwill of the owners of Detroit Diesel engines are of primary concern to the Detroit Diesel
Allison Division, its distributors and their dealers.
As an owner of a Detroit Diesel engine, you have a complete network of over 2300 Detroit Diesel Allison Distrib-
utors and Dealers in the U.S. and Canada. plus many outlets worldwide that are prepared and anxious to meet your
parts and service needs:
Expert service by trained personnel.
Emergency service 24 hours a day.
Complete parts support, including reliabilt components.
Sales teams to help determine your power requirements.
Product information and literature.
We recognize. however, that despite the best intentions of everyone concerned, misunderstandings may occur.
Normally, any such situation that arises in connection with the sale, operation or service of your engine will be
handled by the distributor or dealer in your area (check the Yellow Pages for the Detroit Diesel Allison Service
Outlet nearest you).
To further assure your complete satisfaction, we have developed the following three-step procedure to be followed
in the event you have a problem that has not been handled satisfactorily.
Step One - Discuss your problem with a member of management from the distributorship or dealership. Frequently.
complaints are the result of a breakdown in communication and can quickly be resolved by a member of manage-
ment. If you have already discussed the problem with the Sales or Service Manager, contact the General Manager.
If your problem originates with a dealer. explain the matter to a management member of the distributorship with
whom the dealer has his service agreement.
Step Two - When it appears that your problem cannot readily be resolved at the distributor level without
additional assistance, contact the Detroit Diesel Allison Regional Office nearest you listed below:
Southeastern Region
Eastern Region
5730 Glenridge Drive, N.E.
Suite 202
Atlanta, Georgia 30328
10 Parsonage Road
P h o n e : (404) 252-3310
Edison, New Jersey 08817
Regional Manager: L. R. Kirby
Phone: (201) 246-5074
Service Manager: B. D. Robison, Jr.
Regional Manager: S. F. Zappia
Service Manager: D. P. Friedrich
Midwestern Region
Great Lakes Region
S u i t e 618
Garrison Place
2021 Spring Road
19855 Outer Drive
Oak Brook, Illinois 60521
Dearborn, Michigan 48124
P h o n e : (312) 654-6619
Phone: (313) 565-0411
Regional Manager: C. O. Zimmerman
Regional Manager: A. W. Christy
Service Manager: T. F. Chope
Service Manager: R. Schwaller
Northwestern Region
Southwestern Region
Suite 250
Suite 130
20380 Town Center Lane
2655 Villa Creek Drive
Cupertino, California 95014
Dallas, Texas 75234
P h o n e : (408) 255-7700
Phone: (214) 241-7721
Regional Manager: W. C. Edwards
Regional Manager: F. A. Skells
Service Manager: J. P. Miles
Service Manager: W. C. Kaphengst
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